Seriously, Comcast? Are you kidding me?

Posted: November 10, 2009 in Threat Quality
Tags:

You are a company that PROVIDES NETWORKS FOR PEOPLE, and your customer service ops are, what, all just sitting on islands a million miles apart?  Do you want to explain to me why I have to explain who I am and what my problem is every time I get transferred?  Why I have to continue to give you my phone number to every new operator I speak with, because the last one sent me to the wrong place?  You are the CABLE INTERNET company, you should be the MOST networked company on the planet.

I’m no internet genius, or anything, but for fuck’s sake it can’t be THAT hard to just send a little message to whoever’s getting the call.  Shit, you could do it with Instant Messenger.

While we’re at it, seriously, you guys don’t keep a file of people that call in with legitimate concerns?  I know I don’t have an account (BECAUSE YOU WON’T GIVE ME AN ACCOUNT BECAUSE YOU KEEP FORGETTING TO PUT THE FUCKING CABLES INTO THE GROUND AT THE HOUSE), but, look, if you put in a database that recorded who I was (and if you’re not doing that, why the fuck do you keep asking me who I am?), preferably BY NAME, you could also make a note about my PROBLEM.  That way, I wouldn’t have to explain it to you every time I call in to tell you that you still haven’t fixed it!

ASSHOLES.  The only reason I am getting Comcast is because FiOS isn’t out here yet.  I swear to god, you simpering dipshits, the second Verizon gets their fiber-optic cables out to this ass-end of Conshohocken I am going to ditch your crappy service company and pee on you.

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Comments
  1. Jeff Holland says:

    On the other hand, because of a minor screw-up on their end, they gave me a year of free HBO and extended my promotional package by six months.

    But after that year is up, I’m going to threaten FiOS ALL OVER THEIR ASSES!!!

  2. Detreon Roberts says:

    Hi,

    I apologize for the poor experience. We would like to look into this for you and share your feedback with appropriate leaders. Please email us at We_can_help@cable.comcast.com including a link to this post.

    Best,

    Detreon Roberts
    Comcast Customer Connect

  3. deb says:

    Well. That’s different. I don’t think any of us expected THAT.

  4. Miranda says:

    After the contract is up, you can always consider DISH. Seeing as they are the lowest pay TV provider, I am sure they have something for you. I have been happy with DISH for about 3.5 years now, and much happier being employed there as well. I guarantee you wont have any of the issues you had with Comcast, they are all around worse than most!

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